pk99 Privacy Policy

1. Introduction

pk99 ("we", "us", "our") operates the online casino and sports betting platform available at pk99.bio ("the Platform"). We are committed to protecting the privacy and personal data of all players and visitors who access pk99. This Privacy Policy ("Policy") sets out the types of personal information we collect, the purposes for which we process that information, the parties with whom we may share it, and the rights available to you in relation to your data.

By registering for a pk99 account, depositing funds, or otherwise using any part of the Platform — including live casino games, cricket betting markets, PSL odds, slots, and promotional offers — you acknowledge that you have read, understood, and consent to the data practices described in this Policy. If you do not agree to this Policy, please do not use the pk99 Platform.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy.

2. Personal Data We Collect

pk99 collects personal data that is necessary to operate and secure the Platform, process financial transactions, verify player identities, and comply with applicable legal obligations. The categories of personal data we collect include:

• Registration Data: Full name, date of birth, Pakistani mobile number, username, and password (stored in hashed form).
• Identity Verification Data: National Identity Card (CNIC) number or passport details, selfie images, and proof of address documents, collected as required by our KYC (Know Your Customer) procedures.
• Financial Data: JazzCash or Easypaisa mobile wallet details, bank account information (HBL, UBL, Meezan Bank, Bank Alfalah), transaction history, deposit amounts in PKR, and withdrawal records. We do not store full card numbers — card transactions are processed by certified third-party payment processors.
• Gaming Activity Data: Bets placed, games played (live casino tables, cricket betting markets, slots), session durations, bet amounts, winnings, and responsible gaming tool settings.
• Technical Data: IP address, device type, browser type and version, operating system, mobile network operator (e.g. Jazz, Zong, Telenor, Ufone), and approximate geographic location derived from IP.
• Communications Data: Records of support enquiries sent to [email protected], live chat transcripts, and any other correspondence you initiate with pk99.
• Behavioural Data: Clickstream data, pages visited, features used, and navigation patterns within the Platform, collected via cookies and analytics tools.

3. How We Collect Your Data

pk99 collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make deposits or withdrawals, place bets, claim promotions, adjust responsible gaming settings, or contact our support team.
• Automatically — through cookies, web beacons, pixel tags, session logs, and similar technologies that operate while you use the Platform. These tools collect technical and behavioural data as described in Section 10.
• From third parties — including payment processors (for transaction verification), identity verification service providers (for KYC/AML checks), and fraud prevention services. Where permitted, we may receive data from publicly available sources to supplement our records.

4. How We Use Your Personal Data

pk99 processes your personal data for the following purposes:

• To create, manage, and maintain your pk99 account, including processing your pk99 Login credentials securely.
• To process and record all PKR deposits and withdrawals via JazzCash, Easypaisa, bank transfers, and other accepted payment methods.
• To verify your identity in compliance with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
• To provide access to the full pk99 games library, including live casino tables, cricket betting and PSL odds, and slots.
• To administer bonuses, promotions, and rewards programmes in accordance with the applicable offer terms.
• To detect, investigate, and prevent fraud, money laundering, multi-accounting, and other prohibited activities on the Platform.
• To enforce our Terms & Conditions and responsible gaming commitments, including applying deposit limits and self-exclusion instructions.
• To communicate with you about your account, security alerts, promotional offers (where you have consented to marketing), and Platform updates.
• To analyse Platform usage in aggregate in order to improve features, content, and player experience.
• To comply with applicable legal and regulatory obligations.

5. Legal Bases for Processing

pk99 processes your personal data on the following legal grounds:

• Performance of a contract — processing necessary to operate your account, execute transactions, and provide gaming services as agreed in our Terms & Conditions.
• Legal obligation — processing required to comply with KYC, AML, and other applicable legal or regulatory requirements.
• Legitimate interests — processing carried out for fraud prevention, platform security, responsible gaming enforcement, and analytics — where these interests are not overridden by your privacy rights.
• Consent — for optional marketing communications and non-essential cookies, where we have obtained your specific, informed, and freely given consent.

6. Data Sharing & Disclosure

pk99 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary:

• Payment Processors: JazzCash, Easypaisa, and other payment service providers process transactions on our behalf. They receive only the data required to complete the relevant transaction.
• Identity Verification Providers: Third-party KYC and AML service providers who assist pk99 in verifying player identities and screening for financial crime risk.
• Game Content Providers: Live casino and slot providers (such as Evolution Gaming, Pragmatic Play, and Ezugi) receive your session token and bet data to deliver games within the Platform. They operate under their own data security standards.
• Fraud Prevention Services: Specialist providers who assist in detecting and preventing fraudulent or prohibited activity on the Platform.
• Legal and Regulatory Authorities: Where required by applicable law, court order, or lawful request from a competent authority, pk99 may disclose personal data without prior notice.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of pk99's assets, your personal data may be transferred as part of that transaction, subject to equivalent data protection obligations.

7. International Data Transfers

Some of pk99's service providers and game content partners may be located outside Pakistan. Where your personal data is transferred to recipients in other countries, pk99 takes appropriate steps to ensure that such transfers are subject to appropriate safeguards, including data processing agreements that require the recipient to protect your data to a standard consistent with this Policy.

By using the pk99 Platform, you acknowledge that your data may be processed in countries other than Pakistan. In all such cases, pk99 remains responsible for ensuring that your personal data is handled in accordance with this Policy.

8. Data Retention

pk99 retains your personal data for as long as your account is active and for a period thereafter as required to fulfil the purposes described in this Policy, comply with applicable legal obligations, and resolve any disputes or enforce our agreements.

• Account registration data and gaming activity records are retained for a minimum of five (5) years following account closure to satisfy KYC and AML record-keeping requirements.
• Financial transaction records are retained in line with applicable financial record-keeping obligations.
• Marketing consent records are retained until consent is withdrawn and for a reasonable period thereafter to demonstrate compliance.
• Technical and behavioural data collected via cookies may be retained for shorter periods as described in our cookie configuration.

When personal data is no longer required, pk99 will securely delete or anonymise it.

9. Data Security

pk99 implements and maintains appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and pk99's servers.
• Encrypted storage of passwords using industry-standard hashing algorithms. pk99 never stores passwords in plain text.
• Optional two-factor authentication (2FA) available to all account holders via SMS OTP.
• Restricted access controls — only authorised pk99 personnel with a business need can access personal data systems.
• Regular security monitoring and vulnerability assessments of the Platform infrastructure.

While pk99 takes data security seriously, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your pk99 login credentials and for notifying us promptly at [email protected] if you suspect any unauthorised access to your account.

10. Cookies & Tracking Technologies

pk99 uses cookies, web beacons, and similar tracking technologies on the Platform for the following purposes:

• Strictly Necessary Cookies: Required to operate the Platform, maintain your logged-in session, and remember your preferences. These cannot be disabled without affecting core functionality.
• Functional Cookies: Remember your settings such as language preferences, responsible gaming limits, and lobby configurations.
• Analytics Cookies: Collect aggregate data about how players use the Platform — pages visited, time spent, features clicked — to help us improve the pk99 experience. No individually identifiable data is sent to analytics providers.
• Security Cookies: Help detect and prevent fraudulent activity, multi-accounting, and unauthorised access attempts.

You can control and delete cookies via your browser settings. Please note that disabling certain cookies may impair the functionality of the pk99 Platform, including the ability to remain logged in or to access certain games.

11. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data pk99 holds about you:

• Right of Access: You may request a copy of the personal data pk99 holds about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations (see Section 8).
• Right to Restriction: You may request that pk99 restricts the processing of your data in certain circumstances.
• Right to Object: You may object to processing based on our legitimate interests, including for marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent (e.g. marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our Data Privacy team. We will respond to all data rights requests within a reasonable timeframe. We may need to verify your identity before processing requests.

12. Children's Privacy

The pk99 Platform is strictly intended for adults aged 18 and over. pk99 does not knowingly collect, process, or store personal data relating to persons under the age of 18. If we become aware that a minor has registered on the Platform or submitted personal data to us, we will immediately suspend the relevant account, delete the associated data, and report the incident as required.

If you have reason to believe that a minor has accessed pk99, please contact us immediately at [email protected] so that we can take prompt action.

13. Changes to This Privacy Policy

pk99 reserves the right to update, amend, or replace this Privacy Policy at any time. Material changes will be notified to registered players via the email address or mobile number on file, or through a prominent notice on the Platform. The "Last updated" date at the top of this Policy will be revised to reflect the most recent version.

Your continued use of the pk99 Platform after the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way pk99 handles your personal data, please contact our team. We are committed to addressing all privacy enquiries promptly and transparently.

Privacy & Data contact: [email protected]

Please reference "Privacy Request" and include your registered pk99 username or mobile number in all data-related correspondence to help us locate your records and respond efficiently.